Lucid / Support

A little help.
A clearer next step.

Something not working as expected? Have a question or an idea? Tell us what’s happening and we’ll help you find a way forward.

Get in touch

Contact Lucid support

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Your support request

Describe what happened, what you expected, and any steps that reproduce the issue. Please leave out private journal entries, passwords, and payment details.

Your email and message are sent to LifEthos to handle this request. Please share only what’s needed. How we handle support information.

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Privacy when you contact us

The form sends the details you enter to LifEthos at support_lucid@lifethos.com by email so we can investigate and respond. Device details and your name are optional. This page does not automatically access your Lucid account or app content.

The form uses a necessary session cookie to protect submissions. Temporary rate-limit records help prevent spam; they contain a hashed network identifier, rather than your raw IP address, and no message content. Our hosting and email providers process requests and may retain routine service logs and support correspondence.

For a privacy question or a request about your support correspondence, choose “Privacy or data request” above or email support_lucid@lifethos.com. Please do not send identity documents or other sensitive information with your initial request.